East Coast Brewing Company

terms & conditions

  1. Detailed description of goods and/or services
    East Coast Brewing Company is a business in the beverage industry that produces alcoholic and non-alcoholic beverages as well as other goods and services.
  2. Strictly no sales of alcohol permitted to under 18’s
    East Coast Brewing Company will not sell any alcoholic product to any person under the age of 18. We reserve the right to request proof of age upon delivery of alcoholic goods (Identity document / passport).
  3. Orders and Payments
    East Coast Brewing Company reserves the right to process or reject online orders at its own discretion.

    In the unlikely event that we do not have stock of your selected item, a member of staff of East Coast Brewing Company will contact you as soon as possible to see if you are happy with waiting for the arrival of stock, an alternative item will be offered. In the event of an alternative item being that of a higher price than the original order, the customer who lie liable to pay in the difference.

  4. Delivery policy
    East Coast Brewing Company delivers to all main city centres / areas within South Africa during weekday work hours:
    • Monday to Friday 8am to 5pm.
    • No deliveries on Public Holidays or weekends.

    We aim to complete delivery of your order within 3 – 7 working days, after the funds have cleared, but make no warranties in this regard. You will be notified should there be an unexpected delay or failure in delivery.

    Please ensure that there is a responsible person at your premises or venue, available to sign on delivery and collection of the goods. No under 18’s permitted to sign for Alcoholic beverages.

    Should the customer give incorrect details of delivery address when ordering and not notify the correct channel within East Coast Brewing Company in a timely manner before the items have been delivered, East Coast Brewing Company will not be held liable in any way. In the event of incorrect address/ details given, it will be the responsibility of the customer to ensure East Coast Brewing Company is made aware of the error. East Coast Brewing Company will offer assistance to the best of their capability to reroute the package with the courier company to the correct address and the customer will be responsible for any additional charges that may occur. Note, should the package be delivered to the incorrect address due to failure of notice or late notice or for any other reason that occurred due to incorrect details given upon purchasing by the customer, East Coast brewing company will not be held responsible in any way.
  5. Export restriction
    The offering on this website is available to South African clients only.
  6. Return and Refunds policy
    No cancellations of orders permitted once payment for order has been made.
     
    Strictly NO REFUNDS will be given.
     
    Exchanges only permitted for apparel goods in the event of incorrect sizing. the goods are to be returned in the same condition and original packaging in which they were delivered along with all swing tags/ labels attached. Should the item be damaged in any way or returned in an undesirable condition, an exchange will not be granted. The cost to ship the product back to East Coast Brewing Company will be for the customers account. The exact same item will be exchanged with another size should there be stock of this item. In the event of there not being stock of this item, an alternative item will be offered. In the event of the alternative item being at a higher price than the original purchase, the customer will be liable to pay the difference.
     
    In the unlikely event of an incorrect alcoholic beverage being delivered which does not match that of the customers online order, East Coast Brewing Company will exchange the product for the correct item at the companies cost. We reserve the right to request Proof of order stipulating the error was made by that of East Coast Brewing Company.
  7. Customer Privacy policy
    East Coast Brewing Company PTY LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here..
  8. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the East Coast Brewing Company PTY LTD bank account, the details of which will be provided.
  9. Card acquiring and security
    Card transactions will be acquired for East Coast Brewing Company PTY LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  10. Customer details separate from card details
    Customer details will be stored by East Coast Brewing Company PTY LTD separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  11. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  12. Responsibility
    East Coast Brewing Company PTY LTD shall not be bound by any incorrect information regarding our products displayed on any third party websites.

    Once the goods have been collected by the courier company and has left our premises, in the unlikely event of any breakages or damaged goods that may occur, we will not in any way be held responsible or liable.

    For customer support or disputes, please fill in the form on the Contact Us page.

  13. Country of domicile
    This website is governed by the laws of South Africa and East Coast Brewing Company PTY LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  14. Variation
    East Coast Brewing Company PTY LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  15. Company information
    This website is run by East Coast Brewing Company PTY LTD based in South Africa trading as East Coast Brewing Company PTY LTD and with registration number CK 2015/179169/07 and Rocco Antonio Fontana is the Director.
  16. East Coast Brewing Company PTY LTD contact details
    Company Physical Address: 150 Maclean Street, Umkomaas, 4170
    Email: info@eastcoastbrewing.co.za
    Telephone: 039-9732690